Salesforce Program Manager & Senior System Admin (Contract) Remote

Position: Salesforce Program Manager & Senior System Admin (Contract) 

Mode: Contract - long term 

Location: Remote

About the Role

We’re seeking a highly analytical, organized, and collaborative Salesforce Program Manager & Senior System Administrator to lead program delivery and provide frontline Salesforce support across our highly customized, enterprise-scale Salesforce environment. This hybrid role blends program management, Scrum Master facilitation, business analysis, and advanced Salesforce administration.

You’ll drive cross-functional planning, agile ceremonies, stakeholder communications, UAT and training, while translating user needs into scalable, high-quality Salesforce solutions. Experience in complex Salesforce environments is required; Agentforce experience is highly preferred.

 What You’ll Do

Program & Delivery Management

• Oversee program planning, delivery timelines, and cross-team execution for Salesforce initiatives.
• Identify, manage, and resolve complex cross-functional dependencies.
• Ensure transparency of program status, risks, and release roadmaps.
• Track and report progress against commitments, quality metrics, and delivery outcomes.
• Maintain documentation of business processes, release notes, workflows, and program artifacts.

Scrum & Agile Facilitation

• Facilitate daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Promote continuous improvement and drive retrospective actions to completion.
• Remove impediments through proactive problem-solving and stakeholder coordination.

Business Analysis & End-User Engagement

• Gather and translate stakeholder needs into scalable, maintainable Salesforce solutions.
• Lead and facilitate UAT sessions and functional demonstrations across multiple teams.
• Lead onboarding, training, and change management initiatives.
• Drive user adoption through structured communication and support.
• Build strong relationships with customers, users, and technical staff while fostering positive team dynamics.

Who You Are

Required Skills & Qualifications

• Bachelor’s degree plus 5+ years of experience across application development lifecycle, infrastructure engineering, or application hosting.
• 3+ years as a Business Analyst.
• 5+ years of Salesforce Administration experience (Sales Cloud and/or Service Cloud).
• Excellent analytical thinking, problem-solving, communication, and documentation skills.
• Salesforce Admin Certification preferred.
• Experience working in Agile delivery environments.
• Strong working knowledge of Jira for backlog and sprint management.
• Ability to foster a data-driven, structured Agile culture.
• Demonstrated ability to balance team capacity, prioritization, quality, and deadlines.
• Strong knowledge of Agile frameworks; ability to coach teams in Agile best practices.
• Experience leading multi-functional project or scrum teams on complex, integrated platforms.
• Strong leadership presence with accountability for end-to-end delivery.

Preferred Qualifications

• Certified Scrum Master (CSM) and/or Agile Certified Practitioner (PMI-ACP).
• Experience with Salesforce configuration or implementation.
• Agentforce experience highly preferred.

Pay Rate Range: $60-$75 per hr (Depending on Experience)

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences or for any other reason.

nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@nextSource.com.

What nextSource Provides:

• Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare
• Voluntary STD & LTD | New York Life
• 401(k) Retirement Planning | Fidelity
• Discount Program

*You are Eligible to participate in the benefits program if you are considered a full-time employee of nextSource, working at least 30 hours per week on a consistent basis. Your coverage will be effective on the 1st of the month following 60 days of employment.