Estate Sale Manager
Caring Transitions
Part-time
Remote
United States
The Estate Sale Manager’s primary responsibilities include (but are not limited to);
Managing the Client relationship from consultation to job completion; Follow-up and resolving of customer complaints, Supervise on-site training of new hires; Conduct performance reviews, on-going training, coaching and performance management of current employees; Cultivate and foster a cohesive team environment by express, modeling and reinforcing the company culture and high customer service/solution based standards.
Roles and Responsibilities:
Local candidates only: Cary, Apex and Raleigh Area
Managing the Client relationship from consultation to job completion; Follow-up and resolving of customer complaints, Supervise on-site training of new hires; Conduct performance reviews, on-going training, coaching and performance management of current employees; Cultivate and foster a cohesive team environment by express, modeling and reinforcing the company culture and high customer service/solution based standards.
Roles and Responsibilities:
- Improving the operational systems, processes and policies in support of company goals
- Serves as Manager-On-Duty during all liquidations, estate sales and move projects
- Supervise Team in the organizing and sorting of household items for distribution, liquidation, donation, resettle and move
- Manage all facets associated with the packing/unpacking, settling/resettling, liquidation and move of household items (including all on-site employees).
- Works with and supports the Team Lead/Move Manager to ensure projects are run with precision and efficiency from start to finish
- Email record of all financials to General Manager and Owner at the end of each work day
- Other responsibilities as needed
- Minimum of five (5) years of Operational Supervisory/Management experience
- Ability to manage a team in a fast-paced and unique work environment
- Proven experience working cross-functionally with sales, marketing, finance and project teams
- Estate Sale Experience and a interest in Antiques is an advantage!
- Outstanding interpersonal skills and a collaborative management style
- Commitment to superior professional ethical standards
- Strong planning and organization skills with an eye for attention to detail
Local candidates only: Cary, Apex and Raleigh Area