Client Relations Manager

AllOne Health is in the business of care; and service is what matters most.

As a leader in workplace behavioral health, we’ve proven that a company’s success is directly linked to the health and well-being of their employees.

By joining our team, you will make a difference in the lives of our clients and their communities. The meaningful work that we do includes counseling, providing work-life resources, wellness and more through our Employee Assistance Programs (EAP).

We are currently seeking a Client Relations Manager to work remotely. This is a full-time, exempt position.

Position Summary:

The Client Relations Manager serves as the primary point of contact for organizational clients, ensuring the successful delivery of Employee Assistance Program (EAP) services. This role focuses on managing client relationships, ensuring program satisfaction, and supporting the effective implementation of EAP solutions. The Client Relations Manager partners with internal teams and collaborates with external stakeholders to drive client engagement, program utilization, and service excellence.

Key Accountabilities & Duties:

• Works collaboratively to serve as the liaison between the organization and a substantial number of EAP client accounts.
• Builds and proactively maintains relationships with client HR teams, leadership, and stakeholders, while balancing engagement with productivity.
• Collaborates with team members to learn about individual clients and strategizes together to conduct regular communications and support for the client group.
• Assesses any special needs or requirements of specific clients and works collaboratively to adjust programming accordingly and ensure satisfaction with EAP services.
• Performs in the context of a team of Client Relations Managers supporting the transactional and performance-specific needs of organizational clients.
• Available to be on-call after-hours as part of a shared rotation
• Coordinates the onboarding process for new clients, including service delivery setup, training, and communication plans.
• Collaborates with internal teams to provide standard offerings while working to align client-specific goals and organizational culture within the scope of the EAP.
• Manages accounts with efficiency, ensuring fundamental access to all EAP services for members, and promotional assets are available to HR and Benefits managers.
• Provides ongoing support to customer points of contact, addressing inquiries, concerns, or escalations promptly and effectively.
• Develops and executes engagement strategies to promote EAP awareness and utilization among client employees.
• Coordinates the delivery of presentations, webinars, and training sessions to employees and management on available EAP services and wellness topics.
• Prepares and presents annual or quarterly reports to clients, summarizing program usage, outcomes, and areas for improvement.
• Provides insights and recommendations based on data to enhance program effectiveness.
• Ensures all reports meet confidentiality and compliance standards.
• Identify opportunities to expand EAP services and support additional client needs.
• Initiates conversations with customers and provides communications highlighting whole-health solutions.
• Identify opportunities, transition, and support engagement with subject matter experts.
• Assists in contract renewals by demonstrating program value and fostering client loyalty.

Qualifications:

• Bachelor’s degree in business, Human Resources, Social Work, Psychology, or a related field.
• 3+ years of experience in account management, client services, or a related role, ideally within an EAP, health and wellness, or human services industry.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication, including presentation and public speaking abilities.
• Analytical skills to interpret utilization data and develop actionable insights.
• Proficiency in project management, multitasking, and meeting deadlines.
• Familiarity with mental health, wellness, and organizational behavior concepts is a plus.

Company Perks:

• We don’t want you to wait - Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available
• Self-Care is a top priority – We offer desirable work schedules and a generous amount of Paid Time Off
• Thinking about your future? – We have a 401(k) retirement program with a company match
• Of course, we know that life happens - Employee Assistance Program (EAP) benefits are available to you and your family
• …and many more!

AllOne Health is an AA/EO employer and actively seeks candidates from diverse backgrounds.